Nikon is offering free repaired to Nikon Z8 customers that are unable to rotate the lens into the locked position on the mount. As the camera is less than two months old, its not surprising the repair would be free, but issuing a press release could mean it is happening to more customers than they would like.
The problems occurs with a specific range of serial numbers, though Nikon is not advertising this range, but will be in contact with those customers who have registered their cameras. Along with the free repair, Nikon will bear the return shipping charge as well.
Nikon Press Release
Thank you for your continued patronage of Nikon products.
Customers using the mirrorless camera “Z 8” have pointed out that in rare cases the lens cannot be rotated to the locked position and the lens cannot be attached.
As a result of investigation, it was found that this phenomenon may occur in “Z 8”. We have identified the product number range of the target “Z 8”, so we will inform you about the correspondence.
Regardless of the warranty period, we will repair the affected products free of charge. We will bear the return shipping fee. If you have any questions regarding this matter, please contact the service organization.
We sincerely apologize for the inconvenience caused to our customers.
How to check the target product
To check if your product is eligible, please click “Confirm product number” below and enter your “Z 8” product number according to the displayed instructions.
Depending on the result of matching the entered product number, if the product is applicable, the reception method will be displayed, so please check it. If it is not a target product, please feel free to use it.
Check to see if your Nikon Z8 is eligible
Expect your turn around time to be less than three days.
